Order Status

• Has my order shipped?
  Click the Order Status link at the top right hand side of our site to check your orders status.
• How do I change quantities or cancel an item in my order?
  Click the My Account / Order Status link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
• How do I track my order?
  Whether you placed an order you can track your order online. All orders are shipped with tracking numbers. If you're not sure whether or not your order has been shipped, check the status of your recent orders in Order Status page.
• What do I do if my order never arrived?
  Click the My Account / Order Status link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. Please contact your shipping company local office and/or your Custom with your tracking number and simply contact us with your order number.
• An item is missing from my shipment.
  Click the My Account / Order Status link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. Please contact us with your order number.

Pricing and Billing

• Do I have to pay sales tax?
  You only have to pay sales tax if you are located in California. By law, we must charge tax on shipments to the state in which we operate our business.
• When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your order.
• I have a question on my charges.
  Click the My Account / Order Status link at the top right hand side of our site. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
• I need a copy of my receipt/invoice.
  Click the My Account / Order Status link at the top right hand side of our site. Go to "Review orders / Track Packages". Go to order page to print invoices.

Shipping and Returns

• When will my order ship?
  Most orders placed before 4:00 pm PST Monday-Friday will processed and shipped out from our warehouse the same day.

  All orders placed after 4:00 pm PST will be shipped the following business day. Any order placed on the weekend, or on a holiday, will be shipped the next business day on the calendar.

  Same day shipping doesn't apply to:
  

  1. Incomplete and/or unpaid orders.
  2. Orders placed on Saturdays, Sundays, or holidays.
• What are my shipping charges?
  Shipping Rates: United States
  
  

  FREE order amount $50.00 and more	FREE  3 to 5 business days delivery time
  Standard order amount $0.00 - $49.99	$6.95 Flat Rate 3 to 5 business days delivery time
  3rd Business Day	$9.95 Flat Rate
  2nd Business Day	$14.95 Flat Rate
  Next Business Day	$24.95 Flat Rate

  Shipping Rates: International
  
  Our international shipping rate is calculated on the ACTUAL WEIGHT of your shipment, the shipment method you choose and your destination address. You can always check the shipping costs in your shopping cart before making a payment.

  The importation of merchandise into countries other than the U.S. may result in additional customs taxes, brokerage and/or duty fees upon delivery of your order. Netpinky.com can't anticipate these fees, and will not be able to eimburse you for any additional fees incurred.
  Netpinky.com makes international shipments worldwide everyday and we are familiar with the logistics and procedures of handling international cargo. Before importing merchandise into your country, we recommend that you first speak to a customs broker from your country. Netpinky.com is willing to work with you on invoicing, and other ways to expedite your shipment in the most cost-effective and advantageous manner to the buyer.
  Please note that Netpinky.com is not responsible for any customs charges.

• Do you ship internationally? How much will it cost?
  We ship everywhere in the world! Our international shipping rate is calculated on the ACTUAL WEIGHT of your shipment, the shipment method you choose and your destination address. You can always check the shipping costs in your shopping cart before making a payment.

  Please note that importation of merchandise into countries other than the U.S. may result in additional customs taxes, brokerage and/or duty fees upon delivery of your order. Netpinky.com can't anticipate these fees, and will not be able to eimburse you for any additional fees incurred.

• How do I track my order?
  Whether you placed an order you can track your order online. All orders are shipped with tracking numbers. If you're not sure whether or not your order has been shipped, check the status of your recent orders in My Account / Order Status page.
• What is the return policy?
  Please click the link to read our Return Policy.

My Account

• How do I create an account?
  1) Click the Sign In link at the top right hand side of our site.
  2) Select "I am a new customer". 3) Follow the prompts to complete setting up your account.

  We value your privacy. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

• How do I edit my account information?
  Click the My Account / Order Status link at the top right hand side of our site to edit your account information.
• I forgot my password.
  Click the Sign In link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click there. Enter your email address associated with our site and click "Submit" button. The password will be send to your email address.